Our delivery service is fast and reliable.
All of our products are prepared and shipped at our main warehouse in Bolzano, Italy. This ensures maximum stock availability and the most efficient service for our customers. Orders are prepared by our warehouse from 9 a.m. to 5 p.m. Monday to Friday. Orders made after 5 p.m. Friday will be prepared for the following Monday. Please be advised that approximately 1 business day from the time that the order is confirmed will be required for parcel preparation.
If necessary, we will split shipments into different parcels at no additional cost to the customer. Orders made by new users may, in exceptional circumstances, have a slightly longer shipping time should checks on the order be necessary.
The shipping company will deliver the goods within 3-4 business days from the moment of shipment.
Shipping is paid for by the customer, except for promotional and limited periods in which we offer the service free of charge. The correct amount of the shipping costs will be displayed in your shopping cart before payment. Shipping costs will be charged with the cost of your order at payment. No amount will be payable to the carrier when your package is delivered.
Shipping costs may vary based on the country of destination. Inside the European Union there are no additional costs or duties on products sold in countries inside the European Union. Customers are not required to pay anything on delivery. We cannot guarantee that orders already paid for and processed by our system can be changed because their processing is automated.
Shipping conditions
European Union:
- Shipping costs of €5.95 for orders below €100
- Free shipping for orders above €100
Switzerland:
- Shipping costs of CHF8.95 for orders below CHF100
- Free shipping for orders above CHF100
We do not ship to:
- United Kingdom
- The Austrian territories of Jungholz and Mittelberg
- Principality of Monaco
- Republic of San Marino
- French overseas departments (Martinique, Guadeloupe, French Guiana and Reunion)
- Isle of Man (Great Britain)
- Canary Islands (Spain)
- Faroe Islands (Denmark)
- Greenland
- Island of Heligoland (Germany)
- The territory of Busingen (Germany)
- Ceuta and Melilla (Spain)
- French overseas territories (TOM - French Polynesia, Wallis and Futuna, New Caledonia, French Antarctic and Australian islands) and the Territorial Collectivities of Mayotte, St Pierre and Miquelon
- Livigno and Campione d’Italia
- Italian national waters of Lake Lugano (between Ponte Tresa and Porto Ceresio)
- Turkish Republic of Northern Cyprus
- Aland Islands
- Mount Athos
- Channel Islands
- Andorra
- Gibilterra
- Norway
- Malta